These Instructions apply to Photo Atlas 2.0.0, displayed as Journey Poster in English.
1. Request and Verification
Request deletion through the App’s account settings, or email zack@chongmuec.com if unable to sign in. We require only necessary identity verification, not passwords, verification codes or full payment-card data. A lawful request to stop processing or delete information does not require deleting your whole account.
2. Consequences
Deletion disables the account, identities and sessions, clears related current-device App content and requests deletion of that App account’s private iCloud content. Disabling the account is not proof that every local, cloud or lawfully retained record has been physically erased. Pending or failed cleanup is reported accurately; unconfirmed cloud cleanup is retried.
Re-registration cannot restore the old account or erased data. Entitlements are not automatically inherited. An effective, unrefunded and unrevoked permanent purchase can be restored after verification of the original Apple purchase and ownership, without charging again or restoring erased files. Deletion does not request a refund or remove mandatory paid rights.
3. iCloud, Health and External Copies
Cloud cleanup concerns only this App account’s private content, not all iCloud or another account. Completion depends on the original Apple account, device, network and Apple services. After switching iCloud accounts we cannot access or erase the former private data for you. App history does not store complete motion files; restoration of purchases or history is not a file backup.
Account-deletion cleanup includes protected workout copies on the current device; pending or failed cleanup is reported. Sign-out or Health permission withdrawal does not itself erase copies. Independent geographic caches have a different scope. Source Health records, Photos and shared copies remain managed through their systems or recipients rather than being recalled by account deletion.
Deleting, signing out or uninstalling does not cancel Apple subscriptions or request refunds. Historical subscriptions require cancellation through Apple’s subscription management. Uninstallation does not delete the App account or private iCloud content.
4. Necessary Retention and Rights
Necessary transaction, entitlement, refund, consent, security, accounting and dispute records follow lawful or necessary periods, not blanket indefinite retention. A deleted-account phone number may remain up to 30 days to limit abusive repeated registration; ordinary verification audit is generally retained no longer than six months from request. Ordinary support feedback is deleted or anonymized within six months of closure, with necessary exceptions limited to their purposes. Account deletion does not automatically erase all feedback immediately.
A lawful separate deletion request need not wait for routine expiry. See Privacy Policy Section 7 for periods and limits. You may request explanation or review and complain to a competent authority or court; necessary retention does not remove these rights.
5. Contact and Time
Operator: Shanghai Chongmu E - Commerce Co., Ltd. Address: Floor 1-2, No. 148, Lane 999, Xiner Road, Baoshan District, Shanghai 200000, China. Email: zack@chongmuec.com. Support. Replies are normally within 15 business days; shorter or otherwise mandatory legal periods, including applicable U.S. privacy-request periods, prevail.