This support information applies to Photo Atlas 2.0.0, displayed as Journey Poster in English.
1. Contact and Handling
For account, service, purchase, privacy or consumer complaints, email zack@chongmuec.com. Operator: Shanghai Chongmu E - Commerce Co., Ltd. Address: Floor 1-2, No. 148, Lane 999, Xiner Road, Baoshan District, Shanghai 200000, China.
Provide only account, issue and transaction information necessary for the request. We seek additional redacted evidence only where needed, not unrelated photos, raw Health records, full routes, passwords or verification codes. Inability to sign in does not prevent a request. Replies are normally within 15 business days after necessary information is received; statutory periods and urgent security handling prevail. Applicable verified U.S. privacy requests follow the Privacy Policy’s statutory timing rather than a longer general support target.
2. Payments and Data Limits
Apple payments, refunds and subscription cancellation normally use Apple channels; use Apple’s refund service where appropriate. We assist with transaction and entitlement verification but cannot approve Apple refunds or operate its accounts. Mandatory consumer rights and our statutory responsibility remain. Lifetime Unlock does not cancel a historical subscription.
Restore Purchases restores verified effective rights, not erased or unbacked-up files. Account deletion does not cancel subscriptions or delete Photos, source Health records or external copies. Device-only content may need local action; support cannot remotely erase every copy or make raw sensitive files a precondition for exercising rights.
3. Privacy Requests, Retention and Remedies
Available App controls or the above email can be used to request access, correction, deletion, withdrawal, account deletion, explanation or review. We verify identity only as needed for the risk and explain decisions or lawful refusal.
Feedback is used to handle the issue, not marketing. Ordinary feedback is deleted or anonymized within six months after closure; necessary complaint, transaction, dispute and legal records follow their own limited purposes and periods. Account deletion does not mean immediate erasure of every submission. A lawful separate deletion request need not wait six months. See the Privacy Policy.
You may reply for review, complain to a competent consumer/privacy authority or attorney general, or bring a claim in a court with jurisdiction. Mandatory local remedies are not restricted.